Shipping policy
Shipping Time
Delivery times may vary depending on your location within Egypt.
Estimated delivery:
- Cairo & Giza: 1–3 business days
- Alexandria: 2–4 business days
- Other Governorates: 3–6 business days
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location.
From time to time, SANLUX may offer free shipping during special promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with your tracking information (when available).
Delivery
Please ensure that your shipping address and phone number are accurate before completing your order.
SANLUX is not responsible for delays caused by incorrect shipping information or courier-related circumstances beyond our control.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your package.
Our team will review your request and provide the appropriate solution as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us.